Here are a few ways you can be sure you are getting
a legal copy of PanaLog Software. Without a valid serial number,
we can not provide any support. Without the below PanaLog components,
we can not provide support. If you purchase PanaLog Software, these components
must remain at your office/facility to receive technical assistance or
training.
Report Fraud:
PanaLog Legal
Division
1. Does your PanaLog Software Box product look
like this?
Manufactured 2003
PanaLog Universal
Includes CD, Key Disk & Cable Kit |
Manufactured 2005-2006
PanaLog ULTRA/USB
Includes USB & Cable Kit |
Manufactured 2006
PanaLog Biometrics
Includes Biometrics Optical Sensor & Cable Kit |
An official Panalog CD/USB is painted/silk-screened,
trademarked and copyright protected. Biometrics Optical Sensor manufactured
by SecuGen. Be alert if someone assists you with software installation and
takes your CD/USB. Your CD/USB also contains a user guide /manual to help
you. You should always have your official PanaLog CD /USB when calling technical
support. Each CD/USB has a unique identification number validating an authentic
software copy.
2. Does your Security Key
look like this? (If you have the new PanaLogULTRA/ USB, your
Software Serial Number will be on your USB device. If you have the new
Biometrics Software, your Serial Number will be on Optical
Sensor).
PanaLog Serial Number needed for
Tech Support!
An official PanaLog Security
Key will have a software serial number that you need to register so you may
receive free technical support, assistance and free upgrades. If your Security
Key or PanaLog software package does not have a valid PanaLog serial number,
please let us know where you purchased PanaLog. We do not manufacture PanaLog
without a serial number. If your serial number is not a valid PanaLog
serial number, or has been registered to another
user, we can not provide support or
assistance.
3. We provide cable kits for easy plug-n-play
solutions in every box. Our cable kit connects to your telephone system and
computer. We do not provide technical support for cables that we do not
manufacture. If you do not have the correct cable for your system, you will
not collect calls. Insure you are getting an Official PanaLog CAT5 Cable
Kit with your purchase.
Shoppers:
Purchasing illegal software only hurts the consumer,
as we can not provide the free technical support that you deserve, replace
your software for upgrades, accept returns or provide any assistance. Help
us protect your purchase and report suspected fraud by calling our office
at the number below.
Purchase
Panalog Software
Warranty: Listed in our
Technical
Support section.