Panasonic Dealer Support - USA Only
New Product Info-Coming Soon! PanaLog 4D
Important Tech Support Guidelines
A valid PanaLog Software Serial Number & Software Registration must be on file at PanaLog Company to receive tech support, activation codes & product warranty. Tech support is provided to the address and telephone number listed on the software Registration. Register your customer's software now: Registration
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T3 Dealer Support: Tech Support is provided direct, point-to-point, between (1) PC where PanaLog is installed directly into (1) Telephone System per software license (and using your Dealer programming laptop (if necessary) direct to the telephone system, bypassing all site wiring and/or network cabling and/or customer equipment). We do not provide support on consumer site cabling/network wiring, or on remote viewing software (or assistance with configuring 3rd party remote viewing devices). Improper configuration of site wiring or remote viewing devices can cause distant end problems, and as such, is bypassed during troubleshooting. Telephone System programming is required for PanaLog operation, which requires a Certified Panasonic Dealer.
The PanaLog Software License and warranty supports installation on (1) PC only, between (1) PC and (1) PBX connection only. We do not authorize any Panasonic Dealer to install the same PanaLog unit at all of their customer site locations.
We provide Free Tier 3 level Tech Support to USA Panasonic Dealers when you are on-site at your customer's location to assist with: installation, troubleshooting equipment issues, verification of correct software configuration based on equipment specifications, SMDR Programming verification, ASCII data stream testing, Com Port Testing, adds/moves/changes of equipment. We use the same principles that Panasonic does for Certified Dealers regarding tech support on equipment issues, so Dealers are familiar with T3 Level support procedures: you must be on site to resolve customer equipment issues. While telephone system programming can be checked remotely if your customer has a remote programming card, hardware can not be checked remotely, which is why companies require the technician to be on site working with the equipment.
100% of all T3 issues are caused by improper telephone system programming and/or improper consumer PC configurations/settings. Once PanaLog is installed, call collection issues are not caused by PanaLog Software...they are caused by a mis-match in configuration between the telephone system and consumer PC. The good news is: we can help isolate equipment quickly to assist Panasonic Dealers. Free Tech Support is provided during our normal business hours, Monday-Friday. For quick help, just submit a Dealer Priority Support Ticket: Electronic Ticket
Activation Codes: All current PanaLog products (PanaLog Chrome, PanaLog Pure IP, PanaLog 4D) require an Activation Code for permanent installation to the PC. If the software Registration is sent during normal business hours, you will receive an Activation Code by e-mail promptly after validation. If you submit a Registration after-hours or on weekends/Holidays or Scheduled Closures, the activation code will still be sent but Registrations are only validated once each evening after normal business hours. To insure fast installations, make sure you Register your software during our normal support hours.
PanaLog no longer supports Panasonic's Discontinued Telephone Systems (the data stream will not be recognized for: KX-TD500, KX-TD1232/816/308, KX-TAW848, KX-TA1232/624/308). Your customer's equipment, both PC & telephone system, must meet all the PanaLog Software Equipment Specs for proper program operation and to receive product warranty/tech support. Check product specs before purchasing PanaLog Products for your customer.
PanaLog Facts/Operation: Frequently Asked Questions
No warranty or support provided outside the United States. PanaLog is for use in the United States only.
Discontinued Product Lines: PanaLog Product Lines that have been discontinued and are no longer manufactured:
--PanaLog ULTRA (Discontinued): Info/ Equipment Specs
--PanaLog WIN7 (Discontinued): Info/Equipment Specs
--PanaLog Universal (Discontinued): Info/Equipment Specs
Panasonic Dealers: Let your customers know all the benefits of purchasing a Panasonic Telephone System with PanaLog Call Management Software. If they already have a Panasonic System, then PanaLog is an addition they need for call management in the 21st Century. Software Info: PanaLog Software
PanaLog is an outstanding accessory for Panasonic Telephone Systems. PanaLog Software is easy to setup. We include a fast 3-Step installation guide to quickly start producing Reports and Graphs in seconds. PanaLog is a benefit for all business owners for analyzing all inbound/outbound call activity. Business owners now have a call management tool they need at the most cost effective price in the United States.
PanaLog supports the maximum number of extensions for all Panasonic KSU's...with no additional or hidden costs. Other software companies have a higher cost for larger control units, additional costs when adding more extensions, additional costs for telephone system expansion, and additional costs for technical support. We proved there is no reason to do this...PanaLog supports the Panasonic Telephone System product line and all extensions at the same low cost. In addition, we provide Free Tech Support during our normal business hours (with software serial number validation and registration on file). We are proud to have set the standards in the United States for Call Management/Call Accounting Software.
News & Updates
New Product Info-Coming Soon! PanaLog 4D
PanaLog 4D is an Enhancement Module for the PanaLog Pure IP product. This Enhancement Module requires the PanaLog Pure IP product to already be installed on a PC that meets all requirements. PanaLog 4D will not work unless a Registered PanaLog Pure IP product is already installed on a consumer's PC.