PanaLog Support Info - USA Only
Important Tech Support Guidelines
A valid PanaLog Software Serial Number & Software Registration must be on file at PanaLog Company to receive tech support, activation codes & product warranty. Tech support is provided to the address and telephone number listed on your software Registration. Register now: Registration
The PanaLog Software License & warranty supports installation on (1) PC only, between (1) PC and (1) telephone system connection only. Each software license is for use at (1) location only.
Certified Panasonic Dealers: Advanced Tier 3 Tech Support
Consumers (End Users) Tech Support: Tier 1 Support only. PanaLog follows the legal guidelines of Panasonic Corporation of North America regarding telephone systems. Per Panasonic guidelines, Digital and or Advanced IP Systems must be installed and programmed by Certified Panasonic Dealers. PanaLog Call Management Company does not provide this level of support to consumers/end users. Telephone system programming is required for the software to operate and function properly. Tech support and/or troubleshooting the PBX data and sync between the PBX and consumer PC input path is not provided to consumers (end users). As such, it is strongly recommended that PanaLog Software be installed and configured to your telephone system by your Certified Panasonic Telephone System Installer. Consumer Tier 1 Support: Consumer Support Ticket.
Level Tier 1 support consists of help with reporting statistics only. PanaLog provides User guides, etc., for consumer assistance with all of our software products to assist with reporting/graph statistics and software operation (located on your PanaLog CD). If you have read the PanaLog User Guide for program operation and reporting procedures - and still require a little more help - just submit an Electronic Consumer Support Ticket. If you did not review the PanaLog User Guide, you will not understand the procedures explained in our response. When submitting an Electronic Ticket, please explain in detail the exact report information you are trying to obtain.
Activation Codes: All current PanaLog products (PanaLog Chrome, PanaLog Pure IP, PanaLog 4D) require an Activation Code for permanent installation to the PC. If the software Registration is sent during normal business hours, you will receive an Activation Code by e-mail promptly after validation. If you submit a Registration after-hours or on weekends/Holidays or Scheduled Closures, the activation code will still be sent but Registrations are only validated once each evening after normal business hours. To insure fast installations, make sure you Register your software during our normal support hours.
PanaLog Facts/Operation: Frequently Asked Questions
PanaLog no longer supports Panasonic's Discontinued Telephone Systems (the data stream will not be recognized for: KX-TD500, KX-TD1232/816/308, KX-TAW848, KX-TA1232/624/308). Your customer's equipment, both PC & telephone system, must meet all the PanaLog Software Equipment Specs for proper program operation and to receive product warranty/tech support. Check product specs before purchasing PanaLog Products for your customer.
No warranty or support provided outside the United States. PanaLog is for use in the United States only.
Discontinued Product Lines: PanaLog Product Lines that have been discontinued and are no longer manufactured:
PanaLog ULTRA (Discontinued): Info/ Equipment Specs
PanaLog WIN7 (Discontinued): Info/Equipment Specs
PanaLog Universal (Discontinued): Info/Equipment Specs
Consumer Training: Software Registration Required. We offer additional support service for consumers who would rather have a PanaLog Software Engineer provide training versus using their user manual.
If you would like a PanaLog Software Engineer to provide training, a service fee charge of $150.00 will be required before training begins. This fee covers 1.0 Hours of training. Additional training time will have an additional fee of $50.00 for each additional 30 minutes if the user requires more time. All technical training is provided by phone as the user is at the PanaLog PC.
*Please Note Terms & Conditions: By scheduling training you affirm that you have Registered your software and PanaLog has provided you a confirmation with a reference number as your receipt (certifies you have a legal licensed software product). Once you schedule a training request and process your payment, a software engineer is notified and begins work prepping the training requirements, so the fee can not be refunded as work has already begun for your office. Insure you have met all Registration Requirements before scheduling a training support request. A 3-hour advanced scheduling notice is required to review Registration and customer equipment configuration. Training is only provided during our normal business hours, Monday-Friday 8:30am-3:30pm CST. The first training block of each business day starts at 8:30am CST, and the last training block of each business day starts at 2:30pm CST.
News & Updates
New Product Info-Coming Soon! PanaLog 4D