Technical Support Guidelines & Warranty
Information
* USA Only - No Support Provided Outside the
USA*
*Holiday
Schedule/Office
Closures:
2010
Schedule
Tech Support Business Hours:
Panasonic Dealer Phone Support: M-F, 08:30AM-3:30PM
CST
Dealer & Consumer E-mail Support: M-F,
08:30AM-3:30PM CST
Panalog Registration Required
for Technical Support
To qualify for Technical Support, you must
be located within the USA, and you must be a registered user with
our company. If you do not provide your PanaLog Serial Number and Registration,
we can not provide support, and no warranty can be provided.
The PanaLog Software License and warranty supports
installation between your Panasonic Telephone system RS232 port and (1) PC
Com Port only. For multiple computer installations at multiple site locations,
additional licenses must be purchased.
Print
Registration Form
Serial
Number Location & Additional Info
Product change effective August 1,
2010
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Attention Consumers/(End Users) -- Support
Parameters:
PanaLog follows the guidelines and requirements
of Panasonic Corporation of North America regarding telephone systems. Under
their guidelines, Panasonic Digital and or Advanced IP Systems must be installed
and programmed by Certified Panasonic Technicians. PanaLog Call Management
Company does not provide support to consumers/end users on telephone system
programming or setup and configuration parameters. Some Panasonic Telephone
System models require programming for our call management products to operate.
PanaLog Software will not operate properly unless the telephone system is
programmed to our exact specifications, and hardware configured to your telephone
system and PC specifications. We recommend to all consumers/end users that
the PanaLog products be installed and configured to your telephone system
by your Panasonic vendor (telephone system installer). PanaLog provides training
videos, User guides, etc., for consumer assistance with all of our software
products to assist with reporting/graph statistics and software operation.
Questions may be sent to our tech support center at any time and your question
will be sent to the proper department to provide you information on
how to proceed with any issue. |
E-mail sales questions or technical support requests
(tech support requires Registration and you must provide your software serial
number in the subject line of your e-mail to receive tech support on all
software applications):
Computer Requirements:
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| Helpful Consumer Info:
Prevent
buying illegal PanaLog Software
Software
Info
Warranty Information: PanaLog provides a 1-year
warranty.
No warranty on any product without a valid
PanaLog software serial number and software registration on file with our
company. We have a strict repair and/or
replace policy for defective parts only; caused by CD, USB or floppy disk
malfunction. Warranty does not cover lost items or replacements due to improper
media storage. Warranty or tech support does not cover products that are
installed on PC Operating systems or telephone systems that our software
does not support. No replacements for lost PanaLog Key Disks or USB devices,
which protect our software from illegal piracy, and only one PanaLog Key
Disk/USB device can be assigned to each facility per software license. Warranty
is void for erasing/overwriting CD's, floppy disks or USB keys, and/or altering
PanaLog Software products. No replacements or upgrades for Demo/free units.
There are no returns/refunds of software products. E-mail request for defective
part replacement to PanaLog Tech Support. Upon evaluation of the request,
a Return Authorization may or may not be provided, depending on the warranty
guidelines. No shipments will be accepted without a Return Authorization
Number. You must include a copy of your Invoice/proof of purchase to validate
any claim. If PanaLog receives any unit with claims of defects, we will validate
your PanaLog Software serial number and unit for authentication. Units will
be inspected, tested for authenticity, and/or verified for malfunctions.
If units are not defective, or not Authentic PanaLog products, the item will
be returned to the consumer. All claims will be processed and shipped within
3 business days of receipt to the address designated on your Registration
form (software license owner). All warranty information presented is the
current policy effective January 1, 2009. Panasonic is a Registered Trademark
of Matsushita Electric Industrial Co., Ltd. The use of this name refers to
equipment the PanaLog Software Supports. This software is not manufactured
by Panasonic. No warranty or support provided outside the United States.
This product is for use in the United States only. |
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