Technical Support Guidelines &
Information
* USA Only
- No Support Provided Outside
the USA*
**Holiday Schedule/Office
Closures:
2010
Schedule
Tech Support Business Hours:
Panasonic Dealer Phone Support: M-F, 08:30AM-3:30PM
CST
Dealer & Consumer E-mail Support: M-F,
08:30AM-3:30PM CST
To qualify for Technical Support, you must
be located within the United States, and you must be a registered
user with our company. If you do not provide your software serial number,
and Registration, we can not provide support, and assistance can not be
provided.
Panalog Software Registration
Required for Technical Support
Attention Consumers/(End Users) -- Support
Parameters: PanaLog follows the guidelines and requirements
of Panasonic Corporation of North America regarding telephone systems. Under
their guidelines, Panasonic Digital/and or Advanced IP Systems must be installed
and programmed by Certified Panasonic Technicians. PanaLog does not provide
support to consumers/end users on telephone system programming or setup and
configuration parameters (some Panasonic Telephone System models require
programming for our call management products). PanaLog will not operate unless
the telephone system is programmed to our exact specifications. We recommend
to all consumers/end users that the PanaLog products be installed by your
Panasonic vendor. PanaLog provides training videos, User guides, etc., for
consumer assistance with all of our software products to assist with
reporting/graph statistics and software operation. Questions may be sent
to our tech support center at any time and your question will be sent
to the proper department to provide you information on how to proceed with
any issue.
E-mail sales questions
or technical support requests (tech support requires Registration and you
must provide your software serial number in the subject line of your e-mail
to receive tech support on all software applications):
NEW! Part
# PanaLogWIN7 - Designed for Windows 7
NEW! - PanaLog ULTRA
WIN7 Call Management Software
Supports
Windows® 7 Only! (32-bit and 64-bit
Operating Systems)
Product
Info
Insure your Windows 7 PC is equipped with a Com
Port, with the best solution being an internal serial Com Port that is compatible
with Windows 7 and is configured as Com Port #1; or, Manufacturer product:
GoldX, model 1200 USB to Serial 9-pin male external Com Port with the newest
driver dated December 2009 (PL2303 Driver
Installer v1.1.0 required) obtained from
the GoldX
website for Windows 7. The GoldX
1200 product has been tested and works well for call collection on Windows
7 and PanaLog. PanaLog Company does not provide Com Port hardware or tech
support assistance in configuring Com Ports. The Com Port is necessary to
collect call data from your telephone system to your PC. |
*Important
Information
-
Consumers Please Note: If you purchased Part
# panalog_uv (PanaLog Universal-Discontinued) and your computer does not
have a floppy drive, PanaLog will not operate. You must contact the merchant
where you purchased PanaLog Software. PanaLog Call Management Company can
not provide support if your computer does not meet the required specifications
for each part number. Review Computer requirements for each part number before
purchasing PanaLog Call Management Software.
Lost Installation CD? (Software Serial Number
required, part # Panalog_Universal Only!) *No Replacements for PanaLog ULTRA
USB Devices (please see warranty below)*
Click
Here
Helpful Info:
Prevent
Buying Illegal PanaLog Software
Software
Info
Warranty
Information: PanaLog
provides a 1-year warranty and Free Upgrades for your product only if you
upgrade your Panasonic telephone system and your software does not support
your Panasonic model. No warranty on any product without a valid PanaLog
software serial number and software registration on file with our company.
We have a strict repair and/or replace policy for defective parts only; caused
by CD, USB or floppy disk malfunction. Warranty does not cover lost items
or replacements due to improper media storage. No replacements for lost PanaLog
Key Disks or USB devices, which protect our software from illegal piracy,
and only one PanaLog Key Disk/USB device can be assigned to each facility
per software license. Warranty is void for erasing/overwriting CD's, floppy
disks or USB keys, and/or altering PanaLog Software products. No replacements
or upgrades for Demo/free units. There are no returns/refunds of software
products. This revision supercedes all other documentation, effective January
01, 2010. E-mail request for defective part replacement to PanaLog Tech Support.
Upon evaluation of the request, a Return Authorization may or may not be
provided, depending on the warranty guidelines. No shipments will be accepted
without a Return Authorization Number. You must include a copy of your
Invoice/proof of purchase to validate any claim. If PanaLog receives any
unit with claims of defects, we will validate your PanaLog Software serial
number for authentication, and units will be inspected, tested and/or verified
for malfunctions. If units are not defective, the item will be returned to
the consumer. Any defective CD, Key Disk or USB will be replaced at no cost.
All claims will be processed and shipped within 3 business days of receipt.
Panasonic is a Registered Trademark of Matsushita Electric Industrial Co.,
Ltd. The use of this name refers to equipment the PanaLog Software Supports.
This software is not manufactured by Panasonic. No warranty or support provided
outside the United States. This product is for use in the United States
only. |