Technical Support Guidelines & Information

* USA Only - No Support Provided Outside the USA*

**Holiday Schedule/Office Closures: 2010 Schedule

Tech Support Business Hours:

Panasonic Dealer Phone Support: M-F, 08:30AM-3:30PM CST

Dealer & Consumer E-mail Support: M-F, 08:30AM-3:30PM CST

To qualify for Technical Support, you must be located within the United States, and you must be a registered user with our company. If you do not provide your software serial number, and Registration, we can not provide support, and assistance can not be provided.

Panalog Software Registration Required for Technical Support

• Registration Form

• How To Locate Serial Number

Attention Consumers/(End Users) -- Support Parameters: PanaLog follows the guidelines and requirements of Panasonic Corporation of North America regarding telephone systems. Under their guidelines, Panasonic Digital/and or Advanced IP Systems must be installed and programmed by Certified Panasonic Technicians. PanaLog does not provide support to consumers/end users on telephone system programming or setup and configuration parameters (some Panasonic Telephone System models require programming for our call management products). PanaLog will not operate unless the telephone system is programmed to our exact specifications. We recommend to all consumers/end users that the PanaLog products be installed by your Panasonic vendor. PanaLog provides training videos, User guides, etc., for consumer assistance with all of our software products to assist with reporting/graph statistics and software operation. Questions may be sent to our tech support center at any time and your question will be sent to the proper department to provide you information on how to proceed with any issue.

Part # PanaLog_ULTRA:  Computer Requirements

Part# PanaLog_ULTRA WIN7:  Computer Requirements

Part# PanaLog_Biometrics:  Computer Requirements

Part # PanaLog_UV (Discontinued): Computer Requirements

E-mail sales questions or technical support requests (tech support requires Registration and you must provide your software serial number in the subject line of your e-mail to receive tech support on all software applications):

NEW! Part # PanaLogWIN7 - Designed for Windows 7

NEW! - PanaLog ULTRA WIN7 Call Management Software Supports Windows® 7 Only! (32-bit and 64-bit Operating Systems) Product Info Insure your Windows 7 PC is equipped with a Com Port, with the best solution being an internal serial Com Port that is compatible with Windows 7 and is configured as Com Port #1; or, Manufacturer product: GoldX, model 1200 USB to Serial 9-pin male external Com Port with the newest driver dated December 2009 (PL2303 Driver Installer v1.1.0 required) obtained from the GoldX website  for Windows 7. The GoldX 1200 product has been tested and works well for call collection on Windows 7 and PanaLog. PanaLog Company does not provide Com Port hardware or tech support assistance in configuring Com Ports. The Com Port is necessary to collect call data from your telephone system to your PC.

• Consumers Please Note: If you purchased Part # panalog_uv (PanaLog Universal-Discontinued) and your computer does not have a floppy drive, PanaLog will not operate. You must contact the merchant where you purchased PanaLog Software. PanaLog Call Management Company can not provide support if your computer does not meet the required specifications for each part number. Review Computer requirements for each part number before purchasing PanaLog Call Management Software.

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  Lost Installation CD? (Software Serial Number required, part # Panalog_Universal Only!) *No Replacements for PanaLog ULTRA USB Devices (please see warranty below)* Click Here

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Helpful Info:

Prevent Buying Illegal PanaLog Software

Software Info

Warranty Information: PanaLog provides a 1-year warranty and Free Upgrades for your product only if you upgrade your Panasonic telephone system and your software does not support your Panasonic model. No warranty on any product without a valid PanaLog software serial number and software registration on file with our company. We have a strict repair and/or replace policy for defective parts only; caused by CD, USB or floppy disk malfunction. Warranty does not cover lost items or replacements due to improper media storage. No replacements for lost PanaLog Key Disks or USB devices, which protect our software from illegal piracy, and only one PanaLog Key Disk/USB device can be assigned to each facility per software license. Warranty is void for erasing/overwriting CD's, floppy disks or USB keys, and/or altering PanaLog Software products. No replacements or upgrades for Demo/free units. There are no returns/refunds of software products. This revision supercedes all other documentation, effective January 01, 2010. E-mail request for defective part replacement to PanaLog Tech Support. Upon evaluation of the request, a Return Authorization may or may not be provided, depending on the warranty guidelines. No shipments will be accepted without a Return Authorization Number. You must include a copy of your Invoice/proof of purchase to validate any claim. If PanaLog receives any unit with claims of defects, we will validate your PanaLog Software serial number for authentication, and units will be inspected, tested and/or verified for malfunctions. If units are not defective, the item will be returned to the consumer. Any defective CD, Key Disk or USB will be replaced at no cost. All claims will be processed and shipped within 3 business days of receipt. Panasonic is a Registered Trademark of Matsushita Electric Industrial Co., Ltd. The use of this name refers to equipment the PanaLog Software Supports. This software is not manufactured by Panasonic. No warranty or support provided outside the United States. This product is for use in the United States only.