* USA Only - No Support Provided Outside the USA*

**Holiday Schedule/Office Closures: 2008 Schedule

Tech Support Business Hours:

Panasonic Dealer Phone Support: M-F, 08:30AM-3:30PM CST

E-mail Support: M-F, 08:30AM-3:30PM CST

Panalog Software Registration Form

• Registration Form

• How To Locate Serial Number

• Warranty does not cover lost items or replacements due to improper media storage causing damage. No replacements for lost key disks which protects our software from piracy, and only one key disk can be assigend to each facility per software license.

Consumer/(End User) Support Parameters: PanaLog follows the guidelines and requirements of Panasonic Corporation of America regarding telephone systems. Under their guidelines, Panasonic Digital/and or Advanced IP Systems must be installed and programmed by Certified Panasonic Technicians. PanaLog does not provide support to consumers/end users on telephone system programming (in which some programming is required for our call management products). PanaLog will not operate unless the telephone system is programmed to our exact specifications. As such, we recommend to all consumers/end users that the PanaLog products be installed by your Panasonic vendor. PanaLog does provide training videos, User guides, etc., for consumer assistance with all of our software products to assist with reporting operation, and we do provide assistance to consumers if they have any operational questions regarding the PanaLog Software program.

E-mail support requests (Registered Users Only). You must provide your software serial number in the subject line of your e-mail to receive tech support on all software applications: support@panalog.com

*Important Information

Consumers Please Note: If you purchase Part # panalog_uv, and your computer does not have a floppy drive, PanaLog will not operate. You must contact the merchant where you purchased PanaLog Software. PanaLog Call Management Company can not provide support if your computer does not meet the required specifications for each part number. Computers without floppy drives (Windows ME, 2000, XP and Vista) require Part # panalog_ULTRA. Consumers with Windows ME, 2000, XP or Vista may utilize either part number, based on their preference and computer specifications. Review Computer requirements for each part number before purchasing PanaLog Call Management Software.

Helpful Info:

Prevent Buying Illegal PanaLog Software

Computer Requirements Part # panalog_uv

Computer Requirements Part # panalog_ULTRA / USB

Software Info

Warranty Information: PanaLog provides a 2-year warranty starting on the date of your purchase and free Technical Support. PanaLog provides Free Upgrades for your product only if you upgrade your Panasonic telephone system and your software does not support your Panasonic model. No warranty on any product without a valid PanaLog software serial number. We have a strict repair and/or replace policy for defective parts only; caused by CD, USB or floppy disk malfunction. Warranty does not cover lost items or replacements due to improper media storage. No replacements for lost PanaLog Key Disks or USB devices, which protect our software from piracy, and only one PanaLog Key Disk/USB device can be assigned to each facility per software license. Warranty is void for erasing/overwriting CD's, floppy disks or USB keys, and/or altering PanaLog Software products. No replacements or upgrades for Demo/free units. There are no returns on software products. This revision supercedes all other documentation, effective October 2007. E-mail request for defective part replacement to: support@panalog.com. Upon evaluation of the request, a Return Authorization may or may not be provided, depending on the warranty guidelines. No shipments will be accepted without a Return Authorization Number. You must include a copy of your Invoice/proof of purchase to validate any claim. If PanaLog receives any unit with claims of defects, we will validate your PanaLog Software serial number for authentication, and units will be inspected, tested and/or verified for malfunctions. If units are not defective, the item will be returned to the consumer. Any defective CD, Key Disk or USB will be replaced at no cost. All claims will be processed and shipped within 3 business days of receipt. Panasonic is a Registered Trademark of Matsushita Electric Industrial Co., Ltd. The use of this name refers to equipment the PanaLog Software Supports. This software is not manufactured by Panasonic. No warranty or support provided outside the United States. This product is for use in the United States only.